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Email Client Templates

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While creating an Email Client Template, one common task is to use an image within the email signature. When we use the icon Insert/edit image as below, it is possible to upload the image directly there. In this case the image will be stored wihin the sys_attachment table. A record inserted in the sys_attachment table is not captured by default in your Update Set and since you intend to move your template from development to higher instances, it is important to promote your image as well. Talking about reusing images I got a tip from MVP Marcos Kassak regarding the db_image table and in the video below I’ll show you how to use this table. When we insert an image within the db_image table, this operation is automatically captured in your Update Set so it can be a better approach while creating your email templates. Thank you.
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ServiceNow Community Expert Programs

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I'm sharing tips about how to become a Rising Star or ServiceNow MVP. Document in Portuguese pt-br Link to Linkedin post
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ServiceNow MVP

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  The ServiceNow MVP Community Program recognizes top individual contributors who are well known by the collective community for their product expertise, consistent quality contributions, and their esteemed character. ServiceNow MVPs demonstrate a commitment to engage, guide, and share their expertise with peers from around the globe. They are extraordinarily passionate about giving back to others and represent the voice of the greater community.
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ServiceNow Certifications

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With new features being released twice a year, staying up to date with ServiceNow's innovative capabilities is a challenge. I would say if you are a ServiceNow professional in the pursuit of your CSA, don't try to master all the modules because it is almost impossible. I have the following certifications: ✅ CSA ✅  CAD ✅  CIS-CSM ✅  CIS-GRC This means that when a new version is released I need to take four exams to keep these certifications valid. The lesson here is that the more certifications you have, the more you will need to study to keep them valid. Good advice is to look for certifications related to the experience you've had on previous projects. Practical experience will give you more confidence to take an exam and pass. And when you fail, and it will happen sooner or later, take a few days to recover and continue with your studies diligently. If you're a developer looking to progress into a technical consultant or architect role, the common path is to pursue yo...
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Did you see this cake?

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I have seen some ServiceNow Go-Live cakes out there but I wouldn't have the courage to cut this one. It's too beautiful!  Congrats to Eloise Durrant for creating this art. Link to video . And I know you'll search for the video background song so here you go => Paul Velchev - Pump Up the Bass
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Tech Lead

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Using hard skills, it was possible to implement: ➡️ Configuration of groups for 164 Agents distributed among the countries: United Kingdom, Belgium, Netherlands, France, Luxembourg, Sweden, Norway, Finland, Italy and Germany. ➡️ Level 2 Support for Incidents related to components: - Case Type, - CSM Configurable Workspace. ➡️ Implementation of several improvement requests using Scrum methodology. ➡️ As we used specific Agent roles it was not necessary to use Fulfiller licenses, generating cost savings for the client. Although I had the opportunity to put into practice all the hours I invested in the laboratories to achieve my CSM certification, I believe the success achieved is also due to soft skills: ➡️ Constant knowledge transfer sessions with my team. ➡️ With our KT sessions, technical skills has advanced to the point where other team members achieved the CIS-CSM certification. ➡️ One day there was an ice breaker exercise before a retrospective where I shared that I have a bird wit...
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When the student is ready the teacher will appear

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It is been an exciting adventure working as a ServiceNow professional for the past four years.  I was studying about Cloud Computing long ago and when the chance to work with the platform emerged in 2021, I grabbed it with both hands. My previous experience as a software developer was good and bad at the same time. I'll try to explain what happened about my coding skills when applied to the development process. 2021 -  The 1st year : At first I started coding everything. Record Producer logic & validation was in Client Scripts and all back-end logic in Script Includes. After many NowLearning courses and navigating the community I understood how to use UI Policies to do things (Mandatory, Read-Only, Show/Hide fields) instead of putting everything on Client Scripts. Besides that my understanding of Business Rules reached a decent level. 2022 -  The 2nd year : I invested time learning about ITIL and it was a game changer.  Before every deployment to the test instanc...
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