Carlos Camacho Junior

With new features being released twice a year, staying up to date with ServiceNow's innovative capabilities is a challenge. I would say if you are a ServiceNow professional in the pursuit of your CSA, don't try to master all the modules because it is almost impossible. I have the following certifications: ✅ CSA ✅  CAD ✅  CIS-CSM ✅  CIS-GRC This means that when a new version is released I need to take four exams to keep these certifications valid. The lesson here is that the more certifications you have, the more you will need to study to keep them valid. Good advice is to look for certifications related to the experience you've had on previous projects. Practical experience will give you more confidence to take an exam and pass. And when you fail, and it will happen sooner or later, take a few days to recover and continue with your studies diligently. If you're a developer looking to progress into a technical consultant or architect role, the common path is to pursue yo...

I have seen some ServiceNow Go-Live cakes out there but I wouldn't have the courage to cut this one. It's too beautiful!  Congrats to Eloise Durrant for creating this art. Link to video . And I know you'll search for the video background song so here you go => Paul Velchev - Pump Up the Bass

Using hard skills, it was possible to implement: ➡️ Configuration of groups for 164 Agents distributed among the countries: United Kingdom, Belgium, Netherlands, France, Luxembourg, Sweden, Norway, Finland, Italy and Germany. ➡️ Level 2 Support for Incidents related to components: - Case Type, - CSM Configurable Workspace. ➡️ Implementation of several improvement requests using Scrum methodology. ➡️ As we used specific Agent roles it was not necessary to use Fulfiller licenses, generating cost savings for the client. Although I had the opportunity to put into practice all the hours I invested in the laboratories to achieve my CSM certification, I believe the success achieved is also due to soft skills: ➡️ Constant knowledge transfer sessions with my team. ➡️ With our KT sessions, technical skills has advanced to the point where other team members achieved the CIS-CSM certification. ➡️ One day there was an ice breaker exercise before a retrospective where I shared that I have a bird wit...

It is been an exciting adventure working as a ServiceNow professional for the past four years.  I was studying about Cloud Computing long ago and when the chance to work with the platform emerged in 2021, I grabbed it with both hands. My previous experience as a software developer was good and bad at the same time. I'll try to explain what happened about my coding skills when applied to the development process. 2021 -  The 1st year : At first I started coding everything. Record Producer logic & validation was in Client Scripts and all back-end logic in Script Includes. After many NowLearning courses and navigating the community I understood how to use UI Policies to do things (Mandatory, Read-Only, Show/Hide fields) instead of putting everything on Client Scripts. Besides that my understanding of Business Rules reached a decent level. 2022 -  The 2nd year : I invested time learning about ITIL and it was a game changer.  Before every deployment to the test instanc...

2024 showed that the ServiceNow community grows stronger when we learn and build together. From custom application development to complex implementations, this year proved that our greatest achievements come through collaboration: • Recognized as ServiceNow MVP 2024 • Transitioned to Sr. Technical Consultant role at Alpar • Delivered expertise in Customer Service Management implementations • Created educational content reaching thousands in the ServiceNow  community • Hacktoberfest contributor & maintainer Four posts that resonated most with our community: "Creating Custom Applications from Scratch" Breaking down complex development into accessible learning " Do you believe that creating a custom application from scratch using ServiceNow is difficult? " "Reflections on Team Impact - Living in Europe" Success through collective effort " With the complex challenges we faced, I learned that sometimes the only way is to win as a team. " "The...

   In this video series we will discuss about the ServiceNow App Engine module and its features. Special thanks to my friend Kleber for participating in this series. Thank you.