Carlos Camacho Junior

I have seen some ServiceNow Go-Live cakes out there but I wouldn't have the courage to cut this one. It's too beautiful!  Congrats to Eloise Durrant for creating this art. Link to video . And I know you'll search for the video background song so here you go => Paul Velchev - Pump Up the Bass

Using hard skills, it was possible to implement: ➡️ Configuration of groups for 164 Agents distributed among the countries: United Kingdom, Belgium, Netherlands, France, Luxembourg, Sweden, Norway, Finland, Italy and Germany. ➡️ Level 2 Support for Incidents related to components: - Case Type, - CSM Configurable Workspace. ➡️ Implementation of several improvement requests using Scrum methodology. ➡️ As we used specific Agent roles it was not necessary to use Fulfiller licenses, generating cost savings for the client. Although I had the opportunity to put into practice all the hours I invested in the laboratories to achieve my CSM certification, I believe the success achieved is also due to soft skills: ➡️ Constant knowledge transfer sessions with my team. ➡️ With our KT sessions, technical skills has advanced to the point where other team members achieved the CIS-CSM certification. ➡️ One day there was an ice breaker exercise before a retrospective where I shared that I have a bird wit...

It is been an exciting adventure working as a ServiceNow professional for the past four years.  I was studying about Cloud Computing long ago and when the chance to work with the platform emerged in 2021, I grabbed it with both hands. My previous experience as a software developer was good and bad at the same time. I'll try to explain what happened about my coding skills when applied to the development process. 2021 -  The 1st year : At first I started coding everything. Record Producer logic & validation was in Client Scripts and all back-end logic in Script Includes. After many NowLearning courses and navigating the community I understood how to use UI Policies to do things (Mandatory, Read-Only, Show/Hide fields) instead of putting everything on Client Scripts. Besides that my understanding of Business Rules reached a decent level. 2022 -  The 2nd year : I invested time learning about ITIL and it was a game changer.  Before every deployment to the test instanc...