About

  Carlos Camacho is a Technical Consultant with extensive experience and in the last years focused on everything ServiceNow.

  In the finance sector, Camacho created custom applications and improved complex infrastructure using ServiceNow technology as of 2021. He also led development teams on various projects and ensured that user stories were clear and solutions were a good fit and has a strong background in web development. 

  In his project at Roche he worked on the front and back-end of the portal to enhance User Experience as well as to automate processes. Worked on code refactoring, improving security and overall performance whilst keeping the technical debt under control and contributing to enhancing the QA processes.

  During his tenure at Convevo in Portugal he has certified himself on CSM, Risk & Compliance and Custom App Development and updated his ITIL process knowledge (v4), as he is always eager to grow as a professional.

  At Alpar, he is part of a talented team with the mission of accelerating digital transformation through intelligent, scalable, and human-centric technology solutions.

  LinkedIn - carlos(dot)camacho(dot)talk(at)gmail.com

Education

MASTER'S DEGREE IN TECHNOLOGIES OF INTELLIGENCE AND DIGITAL DESIGN PONTIFÍCIA UNIVERSIDADE CATÓLICA DE SÃO PAULO PUC-SP
Thesis: Training of Information Technology Professionals in Software Development.

GRADUATE'S DEGREE IN SOFTWARE DEVELOPMENT
UNIVERSIDADE PAULISTA UNIP
Main subject: Software Engineering. End-of-Course Paper: Consistency of Web Forms Through the PHP Programming Language.

BACHELOR'S DEGREE IN COMPUTER SCIENCE
UNIVERSIDADE PAULISTA UNIP
Main subject: Programming Languages. Secondary subject: Database Management Systems. Related courses: Microsoft SQL Server, Microsoft VB .Net certifications.

Experience

TECHNICAL CONSULTANT AT AMBEV  | ALPAR
São Paulo, Brazil
SEP 2024
Ambev controls about 69% of the Brazilian beer market, is the 11th largest company in the country in net revenue and is a manufacturer of soft drinks, energy drinks, juices, teas, and mineral water.
As a COE team member for Europe, Carlos acted as the 2nd Level Support Team for the CSM project.
• CSM Groups Configuration for agents distributed in 10 countries;
• Level 2 Support for Incidents related to components like CSM Configurable Workspace and Email to Case;
• Implementation of several improvement requests using Scrum methodology.

SERVICENOW TECHNICAL CONSULTANT AT ROCHE  | CONVEVO
Lisbon, Portugal
JAN 2022 TO AUG 2024
Roche is a  Swiss multinational healthcare company that operates worldwide under two divisions being Pharmaceutical and Diagnostics. Within Roche ServiceNow is used for a wide variety of IT and business purposes like: ITSM, HR, ITOM and SPM and is accessed by more than a hundred thousand users.
Carlos acted as a senior technical consultant, being a team member of the Real World Data Portal team (RWD), which establishes an operational model as a network that brings together people with similar capabilities or interests around the organisation. The communities of interest connect hub members who want to participate in knowledge sharing within certain areas. These communities can be aligned to Capabilities, Therapeutic Areas/Disease Areas, Data assets or technology, Technological platforms or solutions. Within Roche  a variety of ServiceNow  portals are present to support different business processes.
As a part of the RWD team, Carlos worked on various items like:
• New portal forms to enhance User Experience as well as to automate processes;
• Code refactoring to improve security and the overall performance, keeping the technical debt under control;
• Development of test plans and a persona definition document, enhancing the QA process.
• Table definition, Catalog item, Catalog Client Scripts, UI Policies, Client Scripts, Notifications and Inbound integration with an internal Oracle database.

SERVICENOW DEVELOPER | BANCO DO BRASIL S.A.
São Paulo, Brazil
FEB 2021 TO AUG 2022
Banco do Brasil S.A. is a Brazilian financial services company headquartered in Brasília, Brazil. The oldest bank in Brazil, and among the oldest banks in continuous operation in the world, it was founded in 1808. In 2021, Banco do Brasil started using ServiceNow as a plan towards its digital transformation and a Centre of Excellence (CoE) was established. Due to his expertise as a Senior Software Engineer, Carlos was invited to form this squad and implement ServiceNow. Banco do Brasil has 80.000+ employees and Carlos was the first to achieve the certifications Certified System Administrator as well as Certified Application Developer from ServiceNow.
As a Senior Developer for a custom application designed for the Bank’s branches, he used:
• Access Infrastructure (User Groups, Roles, ACLs), Persona Definition, UI Actions, Client Scripts, Business Rules, Script Includes; Always sharing knowledge with the team, Carlos was indicated as a facilitator for the first ServiceNow Training Program contributing to upskilling colleagues from China, Japan and the USA.

Certifications

ServiceNow Certified System Administrator
ServiceNow Certified Application Developer
ServiceNow Certified Implementation Specialist - Customer Service Management
ServiceNow Certified Implementation Specialist - Risk and Compliance
ITIL v4

Honors & awards

ServiceNow MVP 2024
ServiceNow MVP 2025

Languages

English: C1 Professional working proficiency.
Portuguese: Native speaker.



Postagens mais visitadas deste blog

LIVE (Unofficial) Live Coding Happy Hour

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Come share a drink, do some live ServiceNow coding / debugging / trial and error / exploration with us.  Hosts:   Ashutosh Munot  and Mark Roethof Guest Speaker: Carlos Camacho  Topic: Custom Apps development from scratch using Studio 📺 Watch on YouTube   During this event we will develop the Drink Rating App -  a custom application  where our audience can take a photo of their preferred beverage and send to us in real time.  I also recorded the content in Portuguese pt-br:  Parte 1/3 Parte 2/3 Parte 3/3 I would like to thank my hosts Mark and Ashutosh for having me. It was a pleasure to participate in this ULCHH episode. Thank you. ___ This article was featured in  The Community Café  newsletter.
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When the student is ready the teacher will appear

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It is been an exciting adventure working as a ServiceNow professional for the past four years.  I was studying about Cloud Computing long ago and when the chance to work with the platform emerged in 2021, I grabbed it with both hands. My previous experience as a software developer was good and bad at the same time. I'll try to explain what happened about my coding skills when applied to the development process. 2021 -  The 1st year : At first I started coding everything. Record Producer logic & validation was in Client Scripts and all back-end logic in Script Includes. After many NowLearning courses and navigating the community I understood how to use UI Policies to do things (Mandatory, Read-Only, Show/Hide fields) instead of putting everything on Client Scripts. Besides that my understanding of Business Rules reached a decent level. 2022 -  The 2nd year : I invested time learning about ITIL and it was a game changer.  Before every deployment to the test instanc...
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PROJETO DIY Videogame retrô com Raspberry Pi

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Projeto DIY ( Do It Yourself – Faça você mesmo ) é um conceito que se refere a criação de um objeto usando suas próprias habilidades e recursos.  Certa vez vi um desses vídeos na Internet aonde a pessoa construiu um vídeo game Arcade – com aquele joystick e seis botões dos antigos fliperamas que existiam nos bares. Me lembrei da época em que jogava Street Fighter II num bar perto da escola (até o dia que meu pai me viu lá dentro... mas enfim, isso é outra história). Ao pensar na possibilidade de plugar um Cabo HDMI na TV da sala e jogar SF II tomei a decisão: vou construir meu próprio videogame. Fase 1: Compra dos Itens - 2 Joysticks - 6 Botões cor Azul - 6 Botões cor Vermelho - 2 Botões de moeda - 2 Botões de Start - 1 Placa Raspberry Pi3 - 1 Cartão de memória SD - 1 Cabo HDMI No início o desafio já foi bastante interessante. Precisei importar da China toda a parte de hardware. Comprei também duas placas Zero Delay. Quando a gente aperta o botão do soco por exemplo, demora um temp...
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